Refund Policy
We want you to be fully satisfied with the services of nanobananagen.org. If you are dissatisfied with your purchase for any reason, you may request a full refund within 7 days of the purchase date. Refund requests submitted after 7 days will not be accepted. We encourage customers to review their purchases carefully. If you have any questions or concerns, please contact us at support@nanobananagen.org.
Refund Eligibility
To qualify for a refund, your account must meet all of the following conditions:
- The refund request must be submitted within 7 days of purchase.
- Your account must have submitted fewer than 5 AI processing tasks.
- At least 90% of the purchased credits in your account must remain unused.
How to Request a Refund
If you meet the eligibility criteria and would like to request a refund, please follow these steps:
- Contact us: Reach out to our support team at support@nanobananagen.org.
- Provide details: Include your account details, proof of purchase, purchase date, and the reason for your refund request.
- Submit within 7 days: Make sure your request is sent within 7 days of purchase.
Refund Processing
Once we receive your refund request, we will review it and notify you of the outcome as soon as possible. If approved, your refund will be processed using your original payment method.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page, and we recommend that you review it periodically.